To keep all our updates and FAQs related to COVID-19 in one place, we’ve gathered them in this COVID-19 Info Page. This link is going to be the go-to source for future updates, so make sure to check it out whenever you visit! We’ve also added a section on our current fulfillment estimates. As you know, the entire world is facing difficulties, so our fulfillment and delivery times will take longer than usual. Thank you for all your support while we weather the storm!
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for goods. Our support team is always happy to guide you at any step!
Sizing information is provided in each product listing. Items vary in style and size, even if they look similar, and we recommend that you thoroughly read the item description and sizing details provided before purchasing as we unfortunately cannot offer size exchanges. If in any doubt, please contact us for assistance.
All items in this store are made to order and average order processing times are 3 to 5 business days. Processing times may vary during busier seasons such as Black Friday/Cyber Monday and Christmas. Order processing times must be added to shipping times.
How long does shipping take?
Shipping times depend on the ship-to location. Please note that shipping delays can occur over which we have no control especially during busy seasons such as Black Friday / Cyber Monday and Christmas. Average shipping times are:
USA - 3 to 5 days
Canada - 6 to 10 days
EU - 3 to 7 days
Australia/New Zealand - 12 to 14 days
How much does shipping cost?
Orders to US addresses have a flat shipping rate of $3.99 per order. For all other destinations shipping rates are calculated at checkout and vary depending on the ship-to location as well as products ordered.
Due to the made-to-order nature of all our products we are unable to offer refunds or exchanges for change of heart or incorrect sizes chosen once the cancellation period has lapsed.
However, if there’s something wrong with your order, please let us know by contacting us.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at email@example.com photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts. We have one for every item listed on our store which you can find in the product description section.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at firstname.lastname@example.org within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
After placing your order you have a 2 hour cancellation window during which time you can request a cancellation or make changes to your order by contacting email@example.com stating your order number. After that time orders will be sent for processing and can no longer be cancelled or changed. Due to the made-to-order nature of all our products we are unable to offer refunds or exchanges for change of heart or incorrect sizes chosen once the cancellation period has lapsed.